Head of Service Optimisation
This is a {Advertised Permanent / Temporary}, {Advertised Full Time / Part Time} vacancy that will close in {x} days at {xx:xx} BST.
The Vacancy
| Job Title | Head of Service Optimisation |
| Hours | Full time/ Hybrid Working Policy - Minimum once to twice per week in office, plus events and collaboration |
| Job level | £80,000 - £85,000 per annum - Band 3 |
| Location | High Holborn, London |
The Role
The Bar Standards Board (BSB) is recruiting for a Head of Service Optimisation to oversee the efficient operation of its end-to-end regulatory services. A new role to the organisation, the post holder will join at an important time. The role will focus on improving how work flows through the organisation, removing bottlenecks, improving data and insight, and embedding a culture of continuous improvement across regulatory teams.
Key responsibilities of the post:
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Map, analyse and redesign end-to-end regulatory processes and ways of working (e.g. reports, assessments, investigations, enforcement, authorisations).
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Embed clear service standards and workflows that support timely and consistent decision-making.
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Develop and maintain performance measures - timeliness, throughput, backlog, ageing, productivity, quality indicators.
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Analyse demand trends, case complexity and capacity constraints across regulatory services.
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Lead improvement initiatives using appropriate methodologies (e.g. Lean, systems thinking, service design), adapted for a regulatory environment.
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Provide clear reporting and assurance to senior management and governance committees on service performance and improvement activity.
Key skills and experience required include:
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Proven experience in service optimisation, operational improvement or performance improvement in a regulatory, legal, public sector or professional services environment.
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Strong experience in coaching skills and design to implementation of ways of working
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Strong understanding of end-to-end service design and process improvement.
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Excellent stakeholder management skills, with the ability to influence without formal authority.
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Clear written and verbal communication skills, including the ability to produce concise, evidence-based reports for senior leaders.
Full details of the role requirements, and role specification can be viewed in the job description – see below/ attached.
The BSB
The Bar Standards Board (BSB) regulates barristers and their professional practice and specialised legal services businesses in England and Wales in the public interest. We are responsible for setting education and training requirements, setting standards, authorising organisations, monitoring the service provided, and handling complaints. Barristers work at the heart of our justice system so BSB’s mission is fundamentally important to the maintenance of the rule of law.
Our people value our friendly and respectful environment, our support for flexible working, the opportunity to have a high degree of impact and our interesting, challenging, and varied work. More about our work can be viewed on our website, including our Business Plan 2025 - 2026.
Working for the BSB
The Bar Standards Board offers excellent terms and conditions of employment, including:
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Hybrid Working is the agreed way of working.
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We work from the office for a minimum of four days per month.
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Option to work from the office more and attendance expected when there are team or organisational events.
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Up to 31 days annual leave, plus a holiday transfer scheme
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Up to 12% employer’s pension contribution
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Parental leave and flexible working policies
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Private medical insurance
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Plus a range of additional benefits, including discounts and rewards.
Applying
To apply for this role, please submit your CV and one page covering letter, addressing the essential criteria from the person specification. We operate an anonymous recruitment process, to reduce the chance of unconscious bias from our process, please remove your name and other personal information from your CV and covering letter before submitting.
The Bar Standards Board is a Disability Confident Committed employer. Candidates with a disability who meet the essential criteria for this role will be guaranteed an interview. Candidates with a disability who require reasonable adjustments should contact the People and Culture team on 0207 611 4699 or BSBPeopleTeam@BarStandardsBoard.org.uk to discuss arrangements.
The Bar Standard Board aims to recruit a talented workforce and values the diversity in background, skills and experience of its staff. We are committed to providing equality of opportunity for all job applicants irrespective of race, sex, disability, age, religion or belief, sexual orientation, maternity or pregnancy, marital or civil partnership status or gender re-assignment.
| Closing Date | Monday 9th February at 9am |
| Proposed Interview Date | w/c 16th or 23rd February |
| Contact Details | 0207 611 4699 or BSBPeopleTeam@BarStandardsBoard.org.uk |
About The Bar
The independent, practicing Bar of England and Wales is more than 16,500 strong and plays a crucial role in upholding the principles of government accountability under law and vindication of legal rights through the courts.
A strong and independent Bar exists to serve the public. As specialists, independent advocates, barristers enable people to uphold their legal rights, often acting on behalf of the most vulnerable members of society.
The Bar makes a vital contribution to the efficient and effective operation of criminal and civil courts. It provides a pool of talent, from increasingly diverse backgrounds, from which a significant proportion of the judiciary is drawn, and on whose independence the rule of law and our democratic way of life depends.
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